{"id":44,"date":"2025-08-28T11:30:52","date_gmt":"2025-08-28T09:30:52","guid":{"rendered":"https:\/\/ai.milliarum.de\/blog\/2025\/08\/28\/ki-konkret-kundenauftraege-in-sap-abrufen\/"},"modified":"2025-10-22T11:26:47","modified_gmt":"2025-10-22T09:26:47","slug":"how-to-retrieve-specific-customer-orders-in-sap","status":"publish","type":"post","link":"https:\/\/ai.milliarum.de\/en\/blog\/2025\/08\/28\/ki-konkret-kundenauftraege-in-sap-abrufen\/","title":{"rendered":"AI in Practice: Retrieving Customer Orders in SAP"},"content":{"rendered":"

In our \u201eAI in Practice\u201c section, we\u2019ll walk you through a specific use case step by step: from navigation and customization all the way to functional testing. This article focuses on setting up a chatbot for AI-powered order status tracking in SAP based on CDS views.<\/strong><\/h3>\n

SAP is complex, and training new sales employees is time-consuming, especially given the current shortage of skilled workers. Being able to quickly determine the current status of customer orders in SAP is a critical factor for planning, service, and sales within the company. The use of artificial intelligence in SAP offers the potential to easily check order progress using natural language. This allows users to retrieve customer information and access inquiries, quotes, and orders without having to navigate through complex input screens and transactions. Detailed analyses and evaluations can be presented in an appealing format\u2014whether as text, a graph, or a table\u2014via a UI5-based chat interface and using the Markdown format. This not only saves a great deal of time but also significantly boosts team productivity and accelerates the learning curve for new SAP users.<\/p>\n

Milliarum provides the technology; you build the AI application<\/h4>\n

With the Milliarum AI Construction Kit<\/a> and the General Chatbot<\/a> IT administrators can create an AI-powered user guide in SAP in just a few steps using voice-based interaction. This is based on the Core Data Services (CDS) views in SAP, which deliver relevant data with high performance. Our unique selling point is maximum flexibility. From OpenAI to European cloud providers to your company\u2019s own network: our technology adapts perfectly to your security requirements. The Milliarum AI Construction Kit<\/a> includes a generic AI chat for interacting with the AI, as well as a customization environment for configuring applications to suit individual needs and for integrating various large language models (LLMs). The General Chatbot<\/a> makes it easier to use SAP functions and can be adapted via Customizing for specific use cases, such as retrieving sales orders. Equipped with customized access to company-specific data, this leads to more efficient knowledge management and supports the use of SAP functions.<\/p>\n

10 Steps to Creating an AI Chatbot for Order Progress Tracking in SAP:<\/em><\/p>\n

1. Launch App Manager<\/strong>
\n<\/strong>In the SAP system, open the Construction Kit App Manager<\/em> (\/MILUM\/5GCORB_AI_CUA or \/MILUM\/5GCORB_AI_CUL).
\nSearch for the entry Generic AI Chat<\/em> and open the Customizing menu.<\/p>\n

\"\"<\/p>\n

2. Create a Managed Datasource
\n<\/strong>In the Managed Data Source Manager<\/em> Create a new data source, for example,.
\nID:<\/strong> ZSD_DEMO_HOWTO
\nDescription:<\/strong> SD Expert Demo<\/em>
\nSave your entries.<\/p>\n

3. Define a Managed Entity
\n<\/strong>Create an entity that describes the business use case.
\nExample:
\nID:<\/strong> ZSALES_ORDER
\nDescription:<\/strong> Overview of All Customer Orders<\/em>
\nThe basis is the CDS view I_SALESORDER.<\/p>\n

4. Add a Leading Data Part with a CDS View
\n<\/strong>Link the CDS view to your entity:<\/p>\n